How can we help you?
Check out our Frequently Asked Questions (FAQ) for quick and accurate answers.
helpHow long is the course access period?
VOD courses may have different access periods depending on the product. Lifetime access courses can be re-watched at any time without a time limit, and fixed-term courses can be taken an unlimited number of times during the specified period.
helpWhat is the cancellation and refund policy?
In compliance with our global payment merchant of record (e.g., Paddle), we offer a full refund if you request it within 14 days of your purchase. ① Subscriptions: Full refund within 14 days of initial payment, no questions asked. ② VOD Courses: Full refund within 14 days of purchase, provided progress is less than 10%. Note: Downloadable digital contents (like PDFs) are non-refundable if there is any download history. For more details, please refer to the 'Refund Policy' at the bottom of the site.
helpThe video is not playing or an error occurs.
Most playback errors are due to browser cache issues or network environments. We recommend using the Chrome browser and checking your internet connection. If the problem persists, please let us know via 'Contact Us' and we will resolve it quickly.
helpIs international payment possible?
Yes, it is possible! We fully support international credit card and local payment methods globally through Paddle. Please ensure your language is set to 'English' to access the Paddle checkout.
Couldn't find the answer you were looking for?
Please contact our customer center directly and we will kindly guide you.
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