1DAY1PIANO (hereinafter "the Company") is committed to providing you with the best educational services. If you are not satisfied with your purchase, we operate the following refund policy to protect your rights.
1. 14-Day Money-Back Guarantee
In compliance with the standards of our global payment merchant of record (e.g., Paddle), we offer a full refund if you request it within 14 days of your original purchase.
- Subscriptions: If you are not completely satisfied, you may request a full refund within 14 days of your initial subscription payment, no questions asked.
- One-time Course Purchases (VODs): Full refunds are available within 14 days of purchase, provided that you have completed less than 10% of the course content.
2. Digital Downloads (e.g., PDF Sheet Music)
Due to the nature of downloadable digital files, refunds are generally not permitted once a file has been downloaded. We will issue a full refund only if the file has not been downloaded at all and the refund request is made within 14 days of purchase.
3. How to Request a Refund
To request a refund, please contact us via the following method:
- Customer Support Email: [email protected]
- Please include your purchasing email address, Order ID, and the reason for your refund request to expedite the process.
4. Refund Processing Time
Once your refund is approved, it may take between 3 to 10 business days for the funds to appear on your original payment method (Credit Card, PayPal, etc.), depending on your bank and the payment provider.